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Service and portal guides
Results: 20
Refund after an official refusal: the 72-hour rule in the Vanuatu contract
Under Royal Golden's Vanuatu contract, if an official authority of Vanuatu refuses the application, everything received is refunded without deduction within 72 hours of the official notice arriving. This article explains this rule, how it differs from a voluntary withdrawal, and the Dominica rule.
A guide to the Royal Golden customer portal
The Royal Golden customer portal is where you follow your applications, documents, messages, payments and account in one place. This guide introduces the four groups of the portal menu one by one: services and applications, tasks and messages, documents and payments, and account.
Royal Golden's site tools: the programme finder, passport comparison and the cost calculator
The Royal Golden site has three free tools that help before any call or payment: the programme finder, which compares the Dominica and Vanuatu programmes for your situation; the passport comparison, which shows two passports' travel access country by country; and the cost calculator. This guide explains what each is for.
Royal Golden TV and radio: a second citizenship in your own language
The Royal Golden site has two programmes to watch and listen to: Royal Golden TV, on the Vanuatu and Dominica passports, the Dubai visa and passport renewal, and Citizenship Radio, an hour on the two citizenship programmes, travel, the latest news and frequently asked questions. This article introduces each and how to use them.
Account security at Royal Golden: password and two-factor sign-in
Your Royal Golden account holds your identity documents, applications and payments. This guide shows how, in the portal's "Security and privacy" section, to change your password, turn on two-factor sign-in, keep your recovery codes and recognise fake messages.
Royal Golden's contact and support channels: which for what
Royal Golden has several channels: live chat on the site, the contact form, the application's secure messages and support tickets in the portal, and e-mail. This guide shows which channel to use for each question for a faster and safer answer, and what never to send by messaging app or e-mail.
Translation and apostille of Vanuatu documents
Vanuatu documents, such as a birth certificate, citizenship certificate or police clearance certificate, sometimes need to be translated into another language and apostilled to be accepted in another country. This guide explains Royal Golden's translation and apostille from Vanuatu service step by step.
Paying safely with tether (USDT) at Royal Golden
Payment with tether (USDT) at Royal Golden is made on the TRON network (TRC-20). This guide shows how to send the exact amount, where to enter the transaction ID, how to choose the right network, and how to avoid common mistakes and scams in crypto payments.
After Vanuatu citizenship: services you may need
Getting Vanuatu citizenship does not end the paperwork: passport renewal, the national identity card, a copy of the birth certificate, the police clearance certificate, a physical address, registering an international company and translating documents. This article introduces Royal Golden's services after citizenship and the documents each one needs.
Renewing a Vanuatu passport from abroad with Royal Golden
Citizens of Vanuatu who live outside the country can order passport renewal through the Royal Golden portal; the price includes all renewal costs, and the new passport reaches their address by DHL. This guide explains the documents, the steps and tips for preparation.
Verifying a Royal Golden invoice or receipt with its QR code
Every Royal Golden invoice and receipt has a verification code; scanning it opens an official page on the site showing whether Royal Golden issued the document and what its status is today. This guide explains how to verify, what each result means and the right thing to do if something does not match.
Your Royal Golden account balance: topping up and paying
The account balance is a prepayment for the services on the site. It is topped up in tether (USDT) on the TRON network (TRC-20) at one US dollar to one tether, and it can pay service orders, invoices, Dubai visa payments and contract stages. This guide explains top-ups, payments, the history and the security points.