1. Nature of the balance
The account balance is the customer's voluntary prepayment for Royal Golden's services. It is not a bank account, deposit, savings or electronic money. Royal Golden is not a bank or a financial institution, and the balance earns no profit or interest.
2. Services only
The balance is used only to pay for the services Royal Golden offers on the site and the invoices it issues. The balance cannot be withdrawn, transferred, assigned or pledged, and it is not converted into money or any other asset.
3. Final and non-refundable
Every top-up is final. Its amount, in whole or in part, is not returned in any form (USDT, another cryptocurrency, bank transfer or cash) or for any reason. This includes not using the balance, closing the account or withdrawing from a service.
4. Service not delivered
Only if a service paid from the balance is not delivered for a reason on Royal Golden's own side is its amount returned to the balance, not as money. The following are not reasons on Royal Golden's side:
- refusal or delay by government authorities
- the customer's incomplete or incorrect documents
- the customer's withdrawal
5. Prices
Each service is deducted from the balance at its price on the day of the order, not on the day of the top-up.
6. Responsibility for the transfer
Top-ups are made only in USDT on the TRON network (TRC-20) at 1 USD = 1 USDT. The balance is credited after the transfer is confirmed on the chain. The customer is responsible for the amount, the address, the network and the token. Royal Golden is not responsible for:
- a mistaken transfer
- network fees
- chain delays
- a transfer sent to another address, network or token
7. Review and suspension
In these cases Royal Golden may ask for identity documents and the source of funds, and may stop the use of the balance until the review ends:
- any top-up or service
- any account
It may also refuse a top-up or an order.
8. Fraud and breach
If the account is closed because of fraud, false information or a breach of these terms, Royal Golden may take the costs and losses incurred from the balance.
9. Royal Golden's records
Royal Golden's records of the balance and the transactions prevail, save manifest error. Royal Golden corrects any balance credited by mistake.
10. Expiry
The balance does not expire.
11. Changes to the terms
Royal Golden may change these terms. The new version applies to later top-ups and orders.
12. Acceptance
These terms are part of the terms of use of royalgoldinvest.com. By ticking the box, the customer confirms having read, understood and unconditionally accepted them. The version of the text and the time of acceptance are recorded.