Your Royal Golden account is not just a username; your identity documents, applications, invoices and payments are in it. A few minutes spent securing it are well worth it.
The "Security and privacy" section
In the portal, the "Security and privacy" section lets you:
- change your password;
- turn two-factor sign-in on or off;
- see the history of consents you have given.
A good password
- Long and unique; a password used on another site is not suitable here.
- A phrase of several words, or a password made by a password manager, is a good choice.
- Never share your password with anyone, not even someone who says they work for Royal Golden.
Two-factor sign-in
With two-factor sign-in, signing in needs a six-digit code from the authenticator app on your phone as well as the password. If your password leaks, nobody can sign in without your phone.
To turn it on:
- In the security section, choose "Turn on two-factor authentication".
- Scan the QR code shown with your phone's authenticator app. If you cannot scan, enter the key shown manually.
- Enter the app's six-digit code and choose "Confirm and turn on".
Recovery codes
After two-factor sign-in is turned on, several recovery codes are shown:
- they are shown only once and each works once;
- if you lose your phone, you sign in with one of these codes;
- keep them somewhere safe away from your phone, for example in a password manager or on paper in a safe place.
Recognise fake messages
- Royal Golden never asks for your password, two-factor code or recovery code.
- Check the site's address in the browser before entering your password.
- For payments, use only the address and amount shown in your own account in the portal.
- If you received an invoice or receipt from Royal Golden and have doubts, scan its verification code; the guide "Verifying Royal Golden invoices and receipts with a QR code" explains how.
If you think your account is at risk
- Change your password at once.
- If two-factor sign-in is off, turn it on.
- Tell us through portal support.
This guide is for using the Royal Golden portal safely.
Sources
- Royal Golden customer portal, the security and privacy section (checked on 24 October 2026)