After registering, everything you do with Royal Golden is done from the customer portal. The portal menu has four groups. This guide briefly introduces each section.
Services and applications
- My applications: the portal's home page. Your citizenship applications appear here with the stage of each.
- Services: ordering services such as passport renewal and services after citizenship, with each service's price and required documents.
- Dubai visa: your Dubai tourist visa applications, their documents and the status of each.
- Consultations: requesting a free consultation and the conversation of each request.
Tasks and messages
- Actions required: the list of things waiting for you, such as uploading a document or signing a form. Check this section regularly.
- Messages: conversation with your case specialist, with file attachments.
- Notifications: news of the application's events, such as a document accepted or a payment recorded.
Documents and payments
- My documents: all uploaded documents, with the status of each. In family applications each member's documents are separate.
- Payments and invoices: invoices, receipts and payments. Every invoice and receipt has a verification code.
- Account balance: topping up with tether and paying for services from the balance.
- Legal documents: the terms and policies you have accepted.
Account
- My profile: your contact details and customer number.
- Security and privacy: changing the password, two-factor sign-in and the consent history.
- Support: opening a support ticket and following it.
Language
The portal is available in several languages. Choose the language from the small language menu in the header.
A few suggestions
- After signing in, look at "Actions required" first.
- Turn on two-factor sign-in.
- Ask your application's questions through "Messages" so everything stays in the application's history.
- Before any payment, take the amount and address only from the portal.
Sources
- Royal Golden customer portal, the main menu (checked on 24 October 2026)