Choosing the right channel both speeds up the answer and better protects your information. The texts in this guide come from the site's and the portal's contact and support pages, checked on 24 October 2026.
A short question before registering
- Live chat on the site: for general questions. If an answer does not come at once, your e-mail address is taken for our reply.
- The contact form: for sending a message. Do not send passport numbers, documents or payment details through the contact form.
- The free online consultation: for questions on the programmes, eligibility, family, documents and costs; answered in your account, by phone or in a video call.
After your application starts
- The application's secure messages: for anything about the application. According to the portal's text, messages stay in the application and the application's team answers there.
- Support tickets: for any other question to our staff. All answers stay in the portal and are also e-mailed to you. You can link a ticket to an application or send it without one.
- Actions required: if a specialist has asked you for a document, you see it in this section.
E-mail is for general correspondence. According to the portal's text, never send a passport or other identity documents by e-mail or messaging app; upload them in the portal.
For a faster answer
- Write the subject clearly and briefly.
- If the question is about an application or an order, send it from within that application, or choose the application in the ticket.
- For payments, write the invoice number or the transaction ID, not card details or passwords.
Security
- Royal Golden's staff never ask for your password, two-factor code or recovery code.
- Take the payment address only from the portal.
- If you received a message in Royal Golden's name and have doubts, ask through the portal.
Sources
- The contact, chat and support pages of the Royal Golden site and portal (checked on 24 October 2026)