Advisory service terms
General terms for Royal Golden's advisory and application support services.
Scope
These terms apply to the advisory and application support services of Royal Golden for the Vanuatu citizenship by investment programme. The details of each order are set out in the service contract you accept in the client portal; if the two differ, the service contract prevails.
What the services include
- information about the programme and its requirements;
- a review of the information you provide and a list of the documents needed for you and your family;
- checking the completeness and form of the documents you upload;
- preparing the application and submitting it through the authorised channels;
- following the application and keeping you informed in the client portal.
What the services do not include
- the decision on the application, which belongs only to the competent authorities of the Republic of Vanuatu;
- costs outside the agreed services; the official government fees, translations, certification and legalisation, the medical examinations and courier services the application requires and the issue of the citizenship documents are part of the contract price (services contract, Articles 4.3 and 6.3);
- legal, tax or investment advice for your personal situation.
Your responsibilities
- give accurate and complete information and tell us promptly about changes;
- provide genuine, valid documents within the requested time;
- answer requests from us and from the authorities in time;
- pay the invoices issued in the portal by their due dates.
Fees and payment
The contract price, the payment schedule and the payment methods are set out in the service contract. The contract price includes the official government fees and the other costs listed in the contract and is fixed once the contract is signed. Refund rules are stated in the service contract.
Timing
Our services have the term stated in the service contract: 110 days from the day you sign the contract until your passport is delivered, covering every stage — the deposit and your documents, the review and approval of the Vanuatu Financial Intelligence Unit, the second payment, the decision, and the issue and delivery of the passport. The authorities of Vanuatu decide independently and set their own processing times; their decisions and timing are not in our control.
Free consultation
The free online consultation gives general information. It is not a guarantee of eligibility or approval, and it does not create an obligation for either side until a service contract is accepted.
Confidentiality and data protection
We keep your information confidential and process personal data as described in the privacy policy and the personal data processing notice.
Communication
We communicate mainly through the client portal and e-mail. Important decisions and documents are always available in the portal.
Complaints
If you are not satisfied with our service, please tell us through the portal or the Contact page. We will answer as soon as possible.